Refund policy

We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.

To qualify for a return, your item must be in the same condition you received it, never worn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@boxescraftory.com or on WhatsApp. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Return handling fees are the responsibility of the customer. Items returned without first requesting a return will not be accepted.

Return Shipping Costs
The shipping costs for the return are the responsibility of the Customer or the Seller, depending on the case:

• Customer Fault: Return shipping costs are paid by the customer when the return is due to an error (e.g., accidental order, change of mind, incorrect size chosen or everything that is not related directly to seller responsibility or manufacturing fault..).
• Seller Fault: Return shipping costs are covered by the Seller (we provide a prepaid label) when the return is due to our error (e.g., item arrived damaged, defective, or wrong item sent).

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Inspection and Refund Evaluation

We reserve the right to refuse a return and withhold a refund if, upon inspection, the item is found to be:

• Damaged: Showing damage caused by reasons other than shipping unless previously communicated and agreed upon.
• Used or Altered: The item shows signs of use, wear, or attempted assembly/alteration (e.g., product damaged, used, or substituted).
• Incorrect Item: The item returned is not the item originally purchased (i.e., article changed)

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.